A WATER DAMAGE REFERENCE / SAVE OR PRINT

Safety first.
Records together.

Use this checklist to prepare for the next conversation—not to diagnose hazards or carry out mitigation yourself.

1. Stay out of harm’s way

• Leave affected areas if you see a sagging ceiling, suspect electrical danger or face another immediate threat. Call 911 or the appropriate utility from a safe location.
• Do not enter standing water, touch wet electrical equipment or cross a wet area to reach a breaker.
• Keep people and pets away from affected rooms and unknown or contaminated water. Do not use a household vacuum to remove water. Avoid running fans over suspected contamination.
• Stop the water supply only if you know the shutoff and can reach it safely. Otherwise contact an appropriate qualified professional.

2. Prepare for your call

• Property location and a safe callback number.
• When you discovered the water and its source, if known.
• Rooms and materials that appear affected, observed only from safe areas.
• Any known safety concerns, access restrictions or source repairs already arranged.

3. Keep a record

• Photos and videos taken only when safe, plus discovery dates and notes.
• Written scope, pricing, signed authorizations and changes.
• Available moisture readings, drying progress notes and equipment records.
• Invoices, receipts, relevant messages and insurer correspondence.
• Ask before discarding damaged items unless safety requires otherwise.

4. Ask clear questions

• What is included in the proposed work? What requires a separate professional?
• What needs authorization, and how will scope changes be handled?
• What records will be available, and who is the point of contact?
• What should I report to my insurer, and by when? Ask the insurer directly about coverage and payment; neither is guaranteed.

First Call Mitigation

956-235-1441 · Available 24/7
Austin, Kyle, Buda, Georgetown, Cedar Park, Bee Cave, Texas and nearby areas. Call to confirm coverage and current availability. Service-area business; no customer visits to an office.

Use your browser’s Print command to save or print. General precautions only; this checklist is not a substitute for emergency help, an on-site assessment or insurance advice. Call to discuss service availability and the appropriate scope for your property.